Your data, our responsibility

1. Data Controller

The data controller for personal data collected on this site is Netcrafter, a digital agency located in Niamey, Niger. Contact: contact@netcrafterniger.com.

2. Data Collected

We collect the following information:

• Identification data (name, email) when contacting us or placing an order
• Browsing data (IP address, pages visited, visit duration) via analytics cookies
• Payment information processed exclusively by our secure payment provider — we store no banking data
• Training data: name, email, progress, certificates obtained

3. Purposes of Processing

• Order processing and tracking
• Responding to quote requests and inquiries
• Training management and certificate issuance
• Improving our services and user experience
• Sending newsletters (only with your consent)

4. Cookies

This site uses functional cookies (necessary for operation) and analytics cookies (to measure audience). You can accept or refuse non-essential cookies via the consent banner displayed on your first visit.

5. Data Retention

Customer data is retained for 3 years from the last purchase. Prospect data (quotes, contact) is retained for 1 year. Browsing logs are anonymized after 13 months.

6. Data Sharing

We do not sell or rent your data to third parties. We may share your data with subcontractors (hosting provider, payment provider) strictly within the scope of service delivery and under confidentiality agreements.

7. Your Rights

Under applicable regulations, you have the following rights:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure (right to be forgotten)
• Right to data portability
• Right to object to processing

To exercise these rights, contact us at: contact@netcrafterniger.com

8. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or destruction: HTTPS connections, password encryption, restricted data access.